4 simple lessons on improving customer experiences (from product design)

I’ve worked as a product designer for many years before going freelance and settling on the niche of female service-based providers. Although you’re the one providing the services whereas a designer creates the product experience, there are still plenty of lessons and parallels between the two. That’s because principles surrounding customer experiences affect both.

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Scaling up your company through business automation and organization with Stephanie Blake

Today we’re talking with Stephanie Blake on, you guessed it, all things business automation and organization. Stephanie is the founder of The Blake Collective, where she helps entrepreneurs automate and organize their businesses. She also founded Biz Babe Collective, a membership, directory, and community for female service-based business owners. It’s a lovely community where you can collaborate and learn from other women through educational workshops or virtual coworking sessions.

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How to make an impact as a small business?

As long as I can remember, I always envisioned working for myself and running my own businesses. For a long time, I struggled to conceptualize the idea that if my company were ever to become successful and high in-demand, I’d have to give up doing what I love – designing – to manage the business and future employees instead. Because that’s what you have to do to run a successful business, right?

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